Head of Demand Planning & Customer Supply Chain

Scope of responsibility: Poland, Norway and Iceland

We are seeking a dynamic and experienced Head of Demand Planning & Customer Supply Chain to lead our operations. This is a strategic leadership role that requires a strong background in supply chain management, demand planning, and customer service excellence.

Key Responsibilities

Demand Planning

  • Make final recommendations on final unconstraint demand plan for the market.
  • Drive forecast accuracy and adoption of best practices and tools.

Customer Supply Chain Strategy & Operations

  • Define and execute customer supply chain strategy aligned with business unit goals.
  • Oversee order-to-delivery operations, warehouse requirements, inventory strategy, and logistics planning.
  • Manage relationships with 3PLs and ensure compliance with regulations.
  • Lead finished goods quality checks and implement corrective actions when needed.

Customer Service Execution

  • Ensure efficient order processing, fulfillment, and delivery execution.
  • Lead relationships with customer supply chain teams to enhance satisfaction.

Leadership & Strategic Contribution

  • Actively participate in country and global leadership teams.
  • Contribute to long-term strategic planning and execution of priorities.
  • Collaborate across functions to resolve inventory and delivery issues.

Team Development

  • Build and lead a high-performing team in Demand Planning & Customer Supply Chain.
  • Attract, develop, and retain top talent.
  • Foster a culture of continuous learning and performance excellence.

Candidate Profile

Education & Experience

  • Higher education in engineering or business.
  • Minimum 10 years of experience in demand management, replenishment planning, supply planning, S&OP, or logistics.
  • Proven track record of acting as a strategic business partner, showing strong orientation toward both internal and external customer needs.

Skills & Competencies

  • Deep expertise in demand planning within the Consumer Products industry.
  • Strong business and commercial acumen.
  • Excellent analytical, communication, and presentation skills.
  • Proven leadership in managing and developing high-performing teams.
  • Strong analytical capabilities and the ability to translate strategic vision into actionable operational plans.
  • Fluent in English (spoken and written).

Personal Attributes

  • Demonstrable passion for the FMCG business.
  • Hands-on, proactive, and collaborative.
  • Strong service mentality and change leadership.

Our offer

  • Working at Thai Union means being committed to sustainability and providing safe, healthy food to customers around the world. As an employer, we value and reward our employees, who ensure the quality of what ends up on plates across the globe every day. We’ve developed a benefits package that supports the well-being of our team and responds to their needs, with adjustments based on feedback and tailored to different departments.
  • FEEL SECURE – We offer stable employment based on an employment contract, regardless of position or seniority. You can count on job security in a well-established, international company.
  • RECOGNITION FOR YOUR EFFORTS – In addition to a base salary, we offer performance-based bonuses, allowances, and additional rewards linked to your role and position. Our Social Fund also provides additional benefits, such as Christmas bonuses and vacation allowances.
  • EXPLORE NEW HORIZONS – We invest in your development through external and internal training. In certain cases, we support the costs of further education. You will also have opportunities to attend conferences and visit other branches within our Group, allowing you to grow your career within a global structure.
  • WE’VE GOT YOU COVERED – We provide comprehensive private medical care. If you want to extend this benefit to your loved ones, you can easily finance an additional package for them.
  • WORK WITH PEOPLE YOU TRUST – Join a dynamic and supportive team that values collaboration and innovation. If you know someone who would be a great fit for our company, you can earn up to 1600 PLN for successfully referring a candidate.
  • EXPERIENCE DIVERSITY – Working in an international corporation offers the chance to engage with diverse cultures and environments, as well as opportunities for work abroad and knowledge exchange across our European seafood plants.
  • STAY PROTECTED – You can purchase accident insurance (NNW) for both yourself and your family. We offer a variety of policy options so you can tailor the coverage to suit your needs.
  • IMPROVE YOUR LANGUAGE SKILLS – Working in an international environment means you may want to sharpen your language skills. We provide support for English lessons to help you thrive in our global workplace.
  • EASY COMMUTE – We want to make sure your commute is hassle-free. We provide transportation to our factory in Gniewino or contribute to your travel costs.
  • STAY HEALTHY – Your health is our priority. We offer exercises aimed at preventing occupational diseases, and an on-site doctor and nurse are available for free consultations. We also provide cancer prevention screenings to support your long-term health.
  • WORK COMFORTABLY – We give you access to the latest technologies and cutting-edge solutions. Our offices are equipped with ergonomic chairs and desks to ensure your comfort, along with a fully stocked kitchen where you can prepare meals or relax. For production staff, we provide locker rooms, showers, and secure storage for personal items.
  • NOURISH YOURSELF – We offer unlimited hot and cold beverages and soups. On working Saturdays, we provide fresh fruits or waffles. You’ll have access to our products in the cafeteria during breaks and receive employee food allowances. Still hungry? Our canned products are available for purchase at great prices.
  • STAY ACTIVE – Yoga, gym, swimming, or dance? We help cover the cost of activities to keep you in great shape. With the Multisport card starting at just 45 PLN, you have endless options. Looking for a workout buddy? We regularly organize running, football, and cycling activities together.

Thai Union Poland Sp. z o.o.

  • King Oscar, part of the Thai Union, who are committed to “Healthy Living, Healthy Oceans.” With a focus on health and wellbeing across our portfolio which King Oscar fits perfectly. We take our responsibility to sustainable fishing and the marine environment seriously – in 2016 Thai Union launched SeaChange – our strategy for looking after the oceans and managing our waste, our responsibility to our people working around the globe and the communities we work with. We set ourselves and our peers some challenging targets to be more sustainable and we’re making great progress.
  • Our values drive how we approach our work and engage with our people and customers. These values are to be passionate, humble, respectful, responsible, collaborative and innovative. We do great work, the right way, in challenging times, but we have a strong team that gets the job done. Our people are full of positivity, resilience, fortitude and humour.
  • We are committed to creating an inclusive work environment where everyone feels valued and recognized for who they are. This is a critical component of our success. Each of our employees adds value to the company regardless of gender, education, religion, origin, nationality, disability or age.
  • Our production facility in Gniewino, Poland is a key part of Thai Union’s operations in Europe and is one of the largest and most advanced plants in the region. With more than 500 dedicated workers, we are proud of our modern infrastructure and well-established reputation for delivering quality products to markets worldwide.
  • Located in a strategic location with strong ties to local authorities, our plant benefits from an experienced and skilled workforce committed to maintaining high standards in production and innovation. We also own a pre-treatment facility with frozen capacity expansion possibilities, ensuring we can adapt to evolving market demands and customer needs.
  • Our plant operates on a 3-shift, 5-day work schedule, maintaining efficiency and flexibility to serve our diverse global markets. We export to key markets such as the USA, Norway, Poland, Australia, Japan, France, Belgium, the UK, South Africa, and Canada.
  • This role offers the chance to contribute to a thriving, world-class facility that combines cutting-edge production processes with a commitment to sustainability and excellence. Join us in driving success in a dynamic and globally connected environment.
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